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shipping & returns

Retail Return Policy:

Coffee: We do not offer returns on Coffee because it is a perishable product. However, customer satisfaction is very important to us. We want you to be happy. If you are unhappy with the coffee please contact us at: online@talitha.com and we will help you find a replacement or offer you a refund.
Merch: We are happy to accept returns on our wearable and non-wearable merch that is defective, unused, or damaged in transit. We would ask you to submit photos to: online@talitha.com. We cannot accept returns on merch or gear that are used but in working order. All non Coffee purchases must be returned within 30 days of the date of sale.
Non-Coffee Products: We accept returns on non-coffee products that are broken, defective, damaged, or unused. We would ask that you submit photos to: online@talitha.com. There are no returns for used gear. Items must be returned within 30 days of the purchase date. Items purchased online can only be returned through mail.

Wholesale Return Policy:

At Talitha Coffee Roasters, we strive to provide our customers with the highest quality products and exceptional service. We understand that sometimes returns or exchanges are necessary. To ensure a smooth and efficient process, we have divided our return policy into three categories: 1) Coffee, 2) Non-Coffee Products, and 3) Equipment and Merchandise. Please review the relevant category below for specific return instructions.
1. Coffee:
  • Incorrect or Damaged Items: If you receive the wrong coffee product or if it arrives damaged, please notify us within 48 hours of delivery. We will promptly arrange for a replacement or issue a full refund.
  • Quality Concerns: Our coffee is carefully selected and roasted to perfection. However, if you experience quality issues, such as stale or off-flavor coffee, please contact us within 14 days of purchase. We will gladly replace the product or issue a store credit.
2. Non-Coffee Products:
  • Incorrect or Damaged Items: In the event that you receive incorrect or damaged non-coffee products, please inform us within 48 hours of delivery. We will arrange for a replacement or issue a full refund, as appropriate.
  • Product Dissatisfaction: If you are unsatisfied with a non-coffee product for any reason, you may return it within 30 days of purchase for a refund or exchange. The item must be unused, in its original packaging, and in resalable condition. Please note that return shipping costs will be the responsibility of the customer.
3. Equipment and Merchandise:
  • Defective or Malfunctioning Items: If you receive defective or malfunctioning equipment or merchandise, please notify us within 7 days of delivery. We will coordinate the return process and either provide a replacement or issue a full refund.
  • Product Compatibility: Before purchasing equipment, please ensure compatibility with your specific needs. If you encounter compatibility issues, contact us within 14 days of purchase, and we will work with you to find a suitable solution.
  • Product Dissatisfaction: For equipment and merchandise returns due to customer preference, the item must be unused, in its original packaging, and in resalable condition. Returns will be accepted within 30 days of purchase, and a refund or exchange will be issued, excluding shipping costs, which are the responsibility of the customer.
General Notes:
  • All returns must be accompanied by a valid proof of purchase or order number.
  • Refunds will be processed using the original payment method, and store credits may be issued for certain circumstances.
  • The customer is responsible for securely packaging the returned items to prevent any further damage during transit.
  • We recommend using a trackable shipping method for returns to ensure safe delivery.
  • Talitha Coffee Roasters reserves the right to determine eligibility for returns and may apply restocking fees if applicable.
  • Custom or special-order items may not be eligible for returns unless they are incorrect, damaged, or defective.
If you have any questions or need assistance with the return process, please contact our customer support team at online@talitha.com. We value your business and will do our best to ensure your satisfaction with our products and services